Welcome to our help page. For general inquiries, please email us at info[at]bushleavenworth.com.
We understand how challenging it can be to purchase clothes online. We do not accept returns, but we accept exchanges for the same item. If your purchase is too small or too large, we are more than happy to exchange it for the same item in a different size. We currently do not accept exchanges for different items. Sale items are not eligible for exchange. You must contact us for an exchange within 10 days of product delivery.
We also offer exchanges on factory damaged or incorrectly shipped items within 10 days of product delivery.
Exchanged items must be unworn and returned with the original packaging, packing slip and receipt. If you would like to exchange an item, please email info[at]bushleavenworth.com with your name, receipt number and item name.
We accept Visa, MasterCard, American Express and Discover. All payments are processed through our secure server.
Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we’ll give you an order ID number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we’ve charged your credit card.
We’ve taken serious steps to ensure all information received from our online visitors is secure from unauthorized access and use. We are secured by GeoTrust SSL 128-bit encoding Certification, which means all transactions and sensitive/personal information entered by our customers while visiting our website is protected from attempts at spying or manipulation. In secure mode, your computer and our server send data back and forth in a 128-bit encrypted format. We will never share your e-mail address or personal information with any third parties.
Bush + Leavenworth will ship your order as quickly as possible. Orders will be shipped within 3 business days of the order, but sooner in most cases. We ship orders out on Monday through Friday.
Please allow 2 weeks for your package to arrive. If you have not received your order within 2 weeks, please email info[at]bushleavenworth.com and include your order date and receipt number.
For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.
California residents incur an 8.75% sales tax on all purchases. Please contact info[at]bushleavenworth.com if you have any questions.
Product Sizing, Care and Colors
Our fitted shirts are slim-cut, and most customers have found that they fit true to size. Please refer to the sizing chart for product dimensions. Some of our t-shirts are printed, 100% cotton, and 50% Polyester / 25% Cotton / 25% Rayon. The t-shirts may shrink slightly if put in a dryer. The best way to maintain print and sizing is to tumble dry low or hang dry.
Please refer to the care labels inside each item for laundering guidelines.
We have made every effort to accurately display all products on our website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that the colors are displayed truly.
Being a registered user offers you faster checkout since you won’t have to re-enter your credit card or shipping and billing information. When you place an order that information will be filled in automatically.
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